Privacy Policy

We collect account information such as your name, email address, authentication provider details, team or organization membership, and billing status. When you use the product, we process shipment details that you submit, including container numbers, carriers, tracking events, alert preferences, and related operational metadata.

We also collect technical information needed to operate the service, such as device, browser, IP address, session, diagnostic, and security logs.

We use information to create and secure accounts, provide shipment tracking, send account and shipment alerts, manage teams, process subscriptions, provide customer support, prevent abuse, and improve service reliability.

Web subscriptions are processed by Paddle. Native mobile subscriptions are processed through the Apple App Store, Google Play, and RevenueCat. These providers process payment details directly. CargoScope receives subscription status, product, renewal, cancellation, invoice, and entitlement events so we can keep your plan access in sync.

We use trusted providers for authentication, database hosting, cloud hosting, payments, subscription management, email delivery, analytics, monitoring, and customer communications. These providers may process information only as needed to deliver their services to CargoScope.

We send transactional messages such as sign-up confirmations, team invitations, shipment alerts, subscription confirmations, billing notifications, and account security messages. You can manage product notification preferences in the app where available.

We retain information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and enforce agreements. We use technical and organizational safeguards designed to protect user and shipment data.

You may request access, correction, export, or deletion of your account information by contacting us. Some records may be retained where required for security, billing, legal, or operational reasons.

For privacy questions or requests, contact us at support@cargoscope.io.